Love Gifts FAQs

Click on a question to see the answer. If you don’t see the answer to your question, feel free to contact us.

My Donation

What portion of my order is tax deductible? How can I get a tax deductible amount at the end of the year?

We are a non-profit organization that raises funds using Quid Pro Quo donations. This is a payment a donor makes to a charity partly as a contribution and partly for goods or services. When a donation is received with a request for goods in return, only a portion of that donation is considered tax deductible. Donations received where goods are not requested are 100% tax deductible. When purchasing goods retail, monies are processed when items are shipped and are not considered tax deductible. Since all monies received by us are considered a donation, we process payment when monies are received not when product is shipped. The tax deductible amount should also be found on the bottom of your packing slip for each order donated for.

We do not automatically ship out a tax deductible amount. Please call us for a Tax Deduction Statement at the end of the year.

I received a letter to thank me for my donation, but I placed an order. Am I still getting my product?

We consider all money given to Morningside Church a donation. The funds we receive for all orders is considered a Quid Pro Quo donation. This means that you are giving a donation with the benefit of receiving goods or services in exchange. This is also why we charge your card immediately when the order was placed, not when the order is shipped. If you receive your letter before your product, please allow recommended shipping time for that product to arrive.

Why do I have a charge from Morningside Church when I gave a donation or placed an order with The Jim Bakker Show?

All donations given to The Jim Bakker Show will appear as “Morningside Church” on your Bank or Credit Card Statement.

I would like to mail my donation using a check or money order. How can I do this?

If you would like to mail in your donation, please make your bank check or money order payable to:

Morningside Church
PO Box 7330
Branson, MO 65615

How can I place my order by phone?

If you would like to place your order by phone, please call our order line at 888-988-1588. Our order line is open 24 hours a day, 7 days a week.

My credit card declined when placing my online order. Why do I still see a charge reflected on my bank or credit card account?

If the billing address, zip code, or card verification code does not match what your bank or credit card company have on file, we will decline your card. Before a card is declined, a pre-authorization is sent to the bank or credit card company.

An Authorization hold (also card authorization, pre-authorization, or pre-auth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold “falls off.” In the case of debit cards, authorization holds can fall off the account anywhere from 1–5 days after the transaction date depending on the bank’s policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.

After the pre-authorization is sent to the bank or credit card company, they will inform us of any items that do not match (ie. billing, zip code, or card verification code). For security reasons, if any card number comes back with any mismatched information, we will not follow through with the order and your card will decline. A pre-authorization will be reflected in your statement, but this is not an actual charge and will be removed from your account. For more information on pre-authorizations, please contact your banking institution or credit card company.

 


My Order

I live in Canada and my amount appears differently than what I was quoted I would be charged for an order I placed?

We process your card for the amount you are quoted. It is different due to the exchange rate from the U.S dollar(USD) to the Canadian dollar(CAD). $1.00 USD is .975904 CAD. For more information on the exchange rate please refer to www.exchangerate.com.

Can I pick up an order at Morningside to save shipping cost?

We recommend that you call us up to a week before you are planning to come to pick up your order. This is to insure that we have the item you would like in stock. You can make your donation for the product before you pick it up or after you arrive.

All orders must be done through the yellow Partner Shop. Orders can be placed, donated for, and picked up in the Partner Shop (depending on availability of the product.) This shop is located just inside the front entrance to Morningside. It is the second door on the left, right across from the General Store.

Why has my credit/debit card been charged before my order has been shipped?

The funds we receive for all orders is considered a Quid Pro Quo donation. This means that you are giving a donation with the benefit of receiving goods or services in exchange. This is why we charge your card immediately when the order was placed, not when the order is shipped.

When purchasing goods retail, monies are processed when items are shipped and are not considered tax deductible. Since all monies received by us are considered a donation, we process payment when monies are received not when product is shipped.

What portion of my order is tax deductible? How can I get a tax deductible amount at the end of the year?

We are a non-profit organization that raises funds using Quid Pro Quo donations. This is a payment a donor makes to a charity partly as a contribution and partly for goods or services. When a donation is received with a request for goods in return, only a portion of that donation is considered tax deductible. Donations received where goods are not requested are 100% tax deductible. When purchasing goods retail, monies are processed when items are shipped and are not considered tax deductible. Since all monies received by us are considered a donation, we process payment when monies are received not when product is shipped. The tax deductible amount should also be found on the bottom of your packing slip for each order donated for.

We do not automatically ship out a tax deductible amount. Please call us for a Tax Deduction Statement at the end of the year.

Why do I have to wait longer to receive my order when I send a check/money order donation?

It can take up to two weeks to process a check, this is the process before your check is entered into the system. It takes time to receive your check, then it passes through the Accounting department for cashing, processing, and entering amounts into our system. After it has went through Accounting, then it comes to us in Partner Services to manually enter your order for the amount that your check was for. Please include a note as to what you want for your donation with every check/money order you send. When your order has been entered, it takes up to 3 days to print to our Shipping department. From there, your order will go out in the order that it is received based on the inventory of our products. Normal recommended shipping time is 4-6 weeks after the Shipping department has received your order.

I received a letter to thank me for my donation, but I placed an order. Am I still getting my product?

We consider all money given to Morningside Church a donation. The funds we receive for all orders is considered a Quid Pro Quo donation. This means that you are giving a donation with the benefit of receiving goods or services in exchange. This is also why we charge your card immediately when the order was placed, not when the order is shipped. If you receive your letter before your product, please allow recommended shipping time for that product to arrive.

What are the dates available for taking out a monthly club/subscription?

A monthly subscription can be set up at any time. We have the dates of the 5th of the month and the 20th of the month available to have

How do I use the Builders Club Cards that I received with my order?

Builders Club Cards can be used in our Builders Club Shop here at Morningside. Each card contains 12 scratch-offs that can be exchanged for one (1) free gift per day from the Builder’s Club Shop.

There are many free gifts to choose from including survival items, jewelry, books, clothing, home décor, items for the kids, and more. Most items in the shop require one (1) scratch-off. However, there are some select items that require multiple scratch-offs.

Builders Club Cards can only be used in our Builders Club Shop here at Morningside, located in our General Store. Builders Club Cards do not contain any monetary value and therefore cannot be used for ordering items from our Love Gifts Store or our website.

Why do I have a charge from Morningside Church when I gave a donation or placed an order with The Jim Bakker Show?

All donations given to The Jim Bakker Show will appear as “Morningside Church” on your Bank or Credit Card Statement.

I would like to mail my donation using a check or money order. How can I do this?

If you would like to mail in your donation, please make your bank check or money order payable to:

Morningside Church
PO Box 7330
Branson, MO 65615

How can I place my order by phone?

If you would like to place your order by phone, please call our order line at 888-988-1588. Our order line is open 24 hours a day, 7 days a week.

My credit card declined when placing my online order. Why do I still see a charge reflected on my bank or credit card account?

If the billing address, zip code, or card verification code does not match what your bank or credit card company have on file, we will decline your card. Before a card is declined, a pre-authorization is sent to the bank or credit card company.

An Authorization hold (also card authorization, pre-authorization, or pre-auth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold “falls off.” In the case of debit cards, authorization holds can fall off the account anywhere from 1–5 days after the transaction date depending on the bank’s policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank.

After the pre-authorization is sent to the bank or credit card company, they will inform us of any items that do not match (ie. billing, zip code, or card verification code). For security reasons, if any card number comes back with any mismatched information, we will not follow through with the order and your card will decline. A pre-authorization will be reflected in your statement, but this is not an actual charge and will be removed from your account. For more information on pre-authorizations, please contact your banking institution or credit card company.

 

My Seychell Pitcher Filter is less than six months old and it doesn’t seem to be allowing water to flow through as quickly.

If your Seychelle Pitcher Filter is less than six months old and it doesn’t seem to be filtering the water as quickly, Seychelle recommends cleaning and re-flushing the filter. To clean and re-flush your filter, simply flush with a 1/8 teaspoon of chlorine in one quart of water through the system and then rinse and flush with filtered water. DO NOT use soap or cleaner on the filter as you may damage it and plug up the microscopic pore openings which will cause it to not work.


Products

I have several detailed questions about the freeze dried food; how can I get answers?

If you have in depth questions about the food, you can contact our Partner Service department. If we cannot answer your question, we recommend that you contact Food For Health. They are the manufacturer of the product. You can visit their website at www.foodforhealthinternational.com or call them at 1-866-206-9876, M-F 10:00 AM to 6:00 PM CST. Please do not contact them for tracking information on orders placed with Morningside Church. They will not have the answers and refer you back to us to track your order.

I have several detailed questions about the Seychelle water products; how can I get the answers?

If you have in depth questions about the Seychelle products, you can contact our Partner Service department. If we cannot answer your question, we recommend that you contact Seychelle. They are the manufacturer of the product. You can visit their website at www.seychelle.com or call them at (949) 234-1999, M-F 8:30 AM to 4:30PM PST. Please do not contact them for tracking information on orders placed with Morningside Church. They will not have the answers and refer you back to us to track your order.

What are the black, gold, or white granules in the bottom of my Seychelle Pitcher/ Bottle?

Through medical technology, Seychelle created a uniform 2-micron absolute pore size for the assured reduction and removal of contaminants. The high-tech porous plastic micro-filter is impregnated with both the finest granulated activated coconut Carbon available and Seychelle’s exclusive adsorbing media for superior analyte removal capability. The filter contains coconut and charcoal. With a new filter, little granules can appear during first time use. This is normal and will not harm you if you have consumed them. Disassemble the filter, wash it thoroughly, and reassemble. This should fix the problem. If it does not, contact Partner Services.

How long does the Seychelle filters last?

We recommend that you change them every 6 months or until the filter stops filtering your water.

How should I store my freeze dried food? What is the storage shelf life of the food storage buckets?

The answer is… it depends. It depends on where you store the buckets. Storing the food in a cool dry location will extend the shelf life of the food out to 20 years. The hotter and more humid the location, the shorter the shelf life.

For best taste and nutritional value the food will last 20 years of manufacturing date when stored at 60°F. It will last 10 years of manufacturing date when stored at 70°F.

How should I take the ASAP Silver Solution?

The main purpose of the Silver Solution is to kill bacteria. The Gel is for scraps, cuts, and other outer surface injuries. The liquid is more for internal use. This is used for internal diseases and to maintain health. However, the liquid is used in application bottles for drops in eyes, sprays on cuts, and nasal congestion. Please refer to the book A Fighting Chance for recommended dosage for different ailments.

Can I give the ASAP Silver Solution Gel/Liquid to my pets?

The ASAP Silver Solution is completely safe to use on your pets. Refer to the book A Fighting Chance for recommended dosage due to it is different than the dosage for humans.

What are the dates available for taking out a monthly club/subscription?

A monthly subscription can be set up at any time. We have the dates of the 5th of the month and the 20th of the month available to have

How do I use the Builders Club Cards that I received with my order?

Builders Club Cards can be used in our Builders Club Shop here at Morningside. Each card contains 12 scratch-offs that can be exchanged for one (1) free gift per day from the Builder’s Club Shop.

There are many free gifts to choose from including survival items, jewelry, books, clothing, home décor, items for the kids, and more. Most items in the shop require one (1) scratch-off. However, there are some select items that require multiple scratch-offs.

Builders Club Cards can only be used in our Builders Club Shop here at Morningside, located in our General Store. Builders Club Cards do not contain any monetary value and therefore cannot be used for ordering items from our Love Gifts Store or our website.

My Seychell Pitcher Filter is less than six months old and it doesn’t seem to be allowing water to flow through as quickly.

If your Seychelle Pitcher Filter is less than six months old and it doesn’t seem to be filtering the water as quickly, Seychelle recommends cleaning and re-flushing the filter. To clean and re-flush your filter, simply flush with a 1/8 teaspoon of chlorine in one quart of water through the system and then rinse and flush with filtered water. DO NOT use soap or cleaner on the filter as you may damage it and plug up the microscopic pore openings which will cause it to not work.


Shipping

Why do I pay more for my order to be shipped to Canada, Alaska, or Hawaii?

Morningside Church pays extra taxes, duties, and fees to have orders shipped to Canada. We try to prevent our partners from being charged extra at the door for shipping and handling. Also, shipping to Alaska and Hawaii, orders have to travel long distances and surpass different methods of transportation.

How long should I wait for my shipment?

Our normal recommendation for shipments is 4-6 weeks. Your order could arrive before then, but we advise this time to wait in case of any delays that should arise.

Can I pick up an order at Morningside to save shipping cost?

We recommend that you call us up to a week before you are planning to come to pick up your order. This is to insure that we have the item you would like in stock. You can make your donation for the product before you pick it up or after you arrive.

All orders must be done through the yellow Partner Shop. Orders can be placed, donated for, and picked up in the Partner Shop (depending on availability of the product.) This shop is located just inside the front entrance to Morningside. It is the second door on the left, right across from the General Store.

Why has my credit/debit card been charged before my order has been shipped?

The funds we receive for all orders is considered a Quid Pro Quo donation. This means that you are giving a donation with the benefit of receiving goods or services in exchange. This is why we charge your card immediately when the order was placed, not when the order is shipped.

When purchasing goods retail, monies are processed when items are shipped and are not considered tax deductible. Since all monies received by us are considered a donation, we process payment when monies are received not when product is shipped.

Why do I have to wait longer to receive my order when I send a check/money order donation?

It can take up to two weeks to process a check, this is the process before your check is entered into the system. It takes time to receive your check, then it passes through the Accounting department for cashing, processing, and entering amounts into our system. After it has went through Accounting, then it comes to us in Partner Services to manually enter your order for the amount that your check was for. Please include a note as to what you want for your donation with every check/money order you send. When your order has been entered, it takes up to 3 days to print to our Shipping department. From there, your order will go out in the order that it is received based on the inventory of our products. Normal recommended shipping time is 4-6 weeks after the Shipping department has received your order.