AI Chatbots could be taking your job as customer support

Revelations 13:14 “…by the signs that it is allowed to work in the presence of the beast it deceives those who dwell on earth…”

Important Takeaways:

  • Suumit Shah, a 31-year-old CEO of an e-commerce platform called Dukaan based in India, is getting torn to shreds online for firing 90 percent of the company’s customer support staff after arguing that an AI chatbot had outperformed them.
  • “We had to layoff [sic] 90 percent of our support team because of this AI chatbot,” he tweeted. “Tough? Yes. Necessary? Absolutely.”
  • In a lengthy Twitter thread laden with screenshots from action movies such as “iRobot” and “Limitless,” Shah argued that response times plummeted from over two hours to less than two minutes thanks to the AI chatbot.
  • Shah, however, told Insider that he had no choice — though he did say he regretted posting about the layoffs on social media.
  • “Over time, everybody will start doing this,” he said. “It’s not just us. Maybe I’m just too straightforward to have put it on Twitter.”

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IRS Customer Service at an All Time Low This Year

With the tax season about to begin and many people concerned about the way they have to handle Affordable Care Act changes, the IRS is making it more difficult for taxpayers to obtain help.

A report from the IRS blames Congress for budget cuts.

The official who represents taxpayers within the IRS, Nina Olson, warns that customer service will be at an all time low with less help on the phone, less help with tax preparation, and more obstacles when disputing an IRS mistake.

“I think that for taxpayers they will not be able to get assistance from the IRS; they will not get their questions answered,” Olson stated.

The IRS has refused to answer questions about what the IRS considers helplines for taxpayers.