A day in the life of an Amazon courier on the frontlines of the U.S. pandemic

By Nathan Frandino and Shannon Stapleton

DUBLIN, Calif. (Reuters) – Excelso Sabulao delivers groceries for Amazon.com Inc in California so he can help provide his parents an income. Now, with endless interactions at stores and at homes during a pandemic, he worries his work will kill them.

“I’m just putting my faith in God that, you know, somehow while doing this, I’m going to be spared,” he said. “Once I get it, I’m going to spread it at home. And you know, it’s like bringing (a) death sentence to my parents.”

Sabulao, 35, is one of countless Amazon contractors shuttling food and staples that consumers depend on to their doorsteps, with nearly all of the U.S. population under government stay-at-home orders. Yet he and other drivers say they feel short-changed by Amazon for not giving them more pay or protections, as frontline workers in a global pandemic.

On Monday morning, Sabulao commuted about an hour to Dublin, a city in the San Francisco Bay Area, to pick up grocery orders from Amazon-owned Whole Foods. He lives in Stockton with his mother, who suffered a mild stroke three years ago, and his father, who is on a virus-related leave from Walmart Inc. For Sabulao, taking care of his parents – vulnerable to the effects of the coronavirus, he said – is part of Filipino culture.

Donning a white face mask, Sabulao towed two shopping carts overflowing with brown paper bags that were stamped with a logo for Amazon’s loyalty club Prime. He started loading his car in a parking spot for Amazon Flex, a program that lets contractors like himself sign up for delivery times with their own vehicles. He quickly filled up the trunk and began lining bags and other packages along the back seat of his car.

The harrowing part of the shift was over. What Sabulao had feared most, he said, was having to fetch those orders from the Whole Foods staging area where other drivers stood side by side, disregarding health officials’ recommendation to stay 6 feet (1.8 meters) apart. Sabulao had to open the same storage coolers that they did, and he generally has no time to use a wipe, he said.

“It’s making me paranoid,” said Sabulao. “You’re handling stuff that other people already put their hands into, and maybe if they have coughed – I don’t know.”

Amazon said gloves, masks and sanitizer are available at the Dublin Whole Foods store and across its facilities. “We remain committed to keeping our teams healthy and safe,” the company said, adding that it was requiring social distancing among staff and telling delivery workers to stay further apart from customers.

Sabulao took off his mask and started driving. At his destination, he scanned a code on grocery packages using his smartphone and took those to the shopper’s doorstep.

He has wanted to minimize customer contact as much as possible. Amazon’s app lets him text shoppers to inquire where to leave the items and share his estimated time of arrival.

Still, across 21 deliveries Monday, there was no avoiding face time. One woman was in her driveway when Sabulao arrived, so he put the groceries down next to her car. At another home, a customer opened the door, got on her knees and started wiping down the items she had ordered.

The work at times has been worth the trouble. Sabulao recalled how around the start of the pandemic, one shopper’s generous tip bumped his $10 pay up to $83 for a delivery that lasted less than 30 minutes. He earned $289 in over seven hours Monday, more than half of which came from tips. Earning $200 is typical for that amount of time, he said.

Increasingly he feels the reward is changing. Now rare surge pay for warehouse deliveries means he may make less than before, and he fears his personal supply of wipes will run out. He wishes Amazon would give him and other contractors sanitizer.

“We’re risking our lives, literally, risking our life delivering packages,” he said. But quitting is not an option.

“I have bills to pay. That’s it,” he said.

(Reporting by Nathan Frandino and Shannon Stapleton in Dublin, California; Writing and additional reporting by Jeffrey Dastin; Editing by Lisa Shumaker)

Exclusive: Russian civilians helping Assad use military base back home – witnesses

A still image from a video footage taken on April 6, 2018 shows a bus transferring Russian private military contractors leaving an airport outside Rostov-on-Don, Russia. REUTERS/Stringe

By Maria Tsvetkova and Anton Zverev

MOLKINO, Russia (Reuters) – The Kremlin says it has nothing to do with Russian civilians fighting in Syria but on three recent occasions groups of men flying in from Damascus headed straight to a defense ministry base in Molkino, Reuters reporters witnessed.

Molkino in southwestern Russia is where the Russian 10th Special Forces Brigade is based, according to information on the Kremlin website.

The destination of the Russians arriving from Syria provides rare evidence of a covert Russian mission in Syria beyond the air strikes, training of Syrian forces and small numbers of special forces troops acknowledged by Moscow.

Kremlin spokesman Dmitry Peskov said on Feb. 14 Russians may be in Syria but “they are not part of the armed forces of the Russian Federation”. He referred Reuters to the defense ministry when asked why civilians fighting in Syria return to a military base. The ministry did not immediately respond.

A duty officer at the 10th special forces brigade, asked why non-military people were entering the military base, said: “Nobody enters it, as far as I am aware … You’ve seen them, okay. But you should not believe everything … You can maybe. But how can we comment on what other organizations do?”

More than 2,000 Russian contractors are fighting to help Syrian forces recapture land from their opponents, several sources, including one contractor, have said.

The contractors are transferred by Syrian airline Cham Wings, the sources said.

Reuters reporters saw a Syrian Cham Wings charter flight from Damascus land at the civilian airport in Rostov-on-Don on April 17 and watched groups of men leave the terminal through an exit separate from the one used by ordinary passengers.

They boarded three buses, which took them to an area mainly used by airport staff. A luggage carrier brought numerous oversized bags and the men, dressed in civilian clothes, got off the buses, loaded the bags and got back on.

The three buses then left the airport in convoy and headed south; two made stops near cafes along the way and one on the roadside. All three reached the village of Molkino, 350 km (220 miles) south, shortly before midnight.

In the village, each bus paused for a minute or two at a checkpoint manned by at least two servicemen, before driving on. About 15-20 minutes later the buses drove back through the checkpoint empty. Publicly available satellite maps show the road leads to the military facility.

A still image from a video footage taken on April 6, 2018 shows a bus transferring Russian private military contractors passing a checkpoint before entering the Defence Ministry base in Molkino near Krasnodar, Russia. REUTERS/Stringer

A still image from a video footage taken on April 6, 2018 shows a bus transferring Russian private military contractors passing a checkpoint before entering the Defence Ministry base in Molkino near Krasnodar, Russia. REUTERS/Stringer

EXCURSION?

The buses took men along the same route from the airport to Molkino on Mar. 25 and Apr. 6, a Reuters reporter saw.

Several relatives, friends and recruiters of fighters told Reuters Russian private contractors have had a training camp in Molkino since the time they fought in eastern Ukraine alongside pro-Russian separatists.

The military facility is known for its recently renovated firing range, where the military trains for counter terrorist operations, tank battles and sniper shooting, the Russian defense ministry website says.

Reuters contacted the owners of some of the buses transporting the groups of men from the airport. They said they rent out their buses but declined to say who to: one said a trip to Molkino could have been an excursion.

One of the buses, a white 33-year-old Neoplan with a slogan of a tourist company on its boards, was imported into Russia in 2007 and initially registered in the town of Pechory. Dmitry Utkin, identified by three sources as leader of the contractors, previously commanded a special forces unit based in Pechory.

Graphic https://tmsnrt.rs/2K5I3MR

(Writing by Maria Tsvetkova; editing by Philippa Fletcher)

Russian toll in Syria battle was 300 killed and wounded: sources

Russian President Vladimir Putin (C), Defence Minister Sergei Shoigu (R) and Syrian President Bashar al-Assad visit the Hmeymim air base in Latakia Province, Syria December 11, 2017. Sputnik/Mikhail Klimentyev/Sputnik via REUTERS

By Maria Tsvetkova

MOSCOW (Reuters) – About 300 men working for a Kremlin-linked Russian private military firm were either killed or injured in Syria last week, according to three sources familiar with the matter.

A Russian military doctor said around 100 had been killed, and a source who knows several of the fighters said the death toll was in excess of 80 men.

The timing of the casualties coincided with a battle on Feb. 7 near the Syrian city of Deir al-Zor where, according to U.S. officials and associates of the fighters involved, U.S.-led coalition forces attacked forces aligned with Moscow’s ally, Syrian President Bashar al-Assad.

Russian officials said five citizens may have been killed but they had no relation to Russia’s armed forces.

The clashes show Moscow is more deeply involved in Syria militarily than it has said, and risks being drawn into direct confrontation with the United States in Syria.

The casualties are the highest that Russia has suffered in a single battle since fierce clashes in Ukraine in 2014 claimed more than 100 fighters’ lives. Moscow denies sending soldiers and volunteers to Ukraine and has never confirmed that figure.

The wounded, who have been medically evacuated from Syria in the past few days, have been sent to four Russian military hospitals, according to five sources familiar with the matter.

The military doctor, who works in a Moscow military hospital and was directly involved in the treatment of wounded men evacuated from Syria, said that as of Saturday evening there were more than 50 such patients in his hospital, of which around 30 percent were seriously wounded.

The doctor, who spoke on condition of anonymity because he is not allowed to disclose information about casualties, said at least three planeloads of injured fighters were flown to Moscow between last Friday and Monday morning.

He said they were flown back on specially equipped military cargo planes which can each accommodate two or three intensive care cases and several dozen less severely wounded patients.

Maria Zakharova, a spokeswoman for the Russian foreign ministry, said initial information was that five Russian citizens in the area of the battle may have been killed, but they were not Russian troops. She said reports of tens or hundreds of Russian casualties were disinformation inspired by Russia’s opponents.

The Russian defense ministry did not respond to Reuters questions about casualties in Syria. A Kremlin spokesman, asked about Russian casualties on Thursday, said he had nothing to add to previous statements. The Kremlin said earlier this week it had no information on any casualties.

Reuters was unable to make direct contact with the contractors’ employers, the Wagner group, whose fallen fighters have in the past received medals from the Kremlin.

The military doctor said that a fellow doctor who flew to Syria on one of the recent medevac flights told him that around 100 people in the Russian force had been killed as of the end of last week, and 200 injured.

The doctor who spoke to Reuters said most of the casualties were Russian private military contractors.

Yevgeny Shabayev, leader of a local chapter of a paramilitary Cossack organization who has ties to Russian military contractors, said he had visited acquaintances injured in Syria at the defense ministry’s Central Hospital in Khimki, on the outskirts of Moscow, on Wednesday.

He said the wounded men had told him that the two units of Russian contractors involved in the battle near Deir al-Zor numbered 550 men. Of those, there are now about 200 who are not either dead or wounded, the wounded men had told him.

Shabayev said the ward he visited contained eight patients, all evacuated from Syria in the past few days, and there were more in other wards in the hospital.

“If you understand anything about military action and combat injuries then you can imagine what’s going on there. That’s to say, constant screams, shouts,” Shabayev told Reuters. “It’s a tough scene.”

A source with ties to the Wagner organization, and who has spoken to people who took part in the Feb. 7 clashes, told Reuters his contacts told him more than 80 Russian contractors were killed.

The source, who spoke on condition of anonymity, said the total of about 300 killed or injured was broadly correct.

He said many of the injured had shrapnel in their bodies that was not showing up on X-rays, making treatment difficult. “The prognosis for most of the wounded is dismal,” he said.

PROXY WAR

Other military hospitals treating the contractors are the Third Vishnevskiy hospital in Krasnogorsk, near Moscow, the Burdenko hospital near Moscow city center, and the Military Medical Academy in St. Petersburg, according to the doctor, Shabayev, and three other people who know dead or wounded fighters.

When Reuters contacted those hospitals by phone on Thursday, staff either declined to comment or denied having any patients evacuated from Syria.

A Reuters reporter visited the Burdenko hospital on Wednesday and spoke briefly to patients who said they knew nothing about anyone evacuated from Syria. Reporters also visited the hospital in Krasnogorsk, and a fifth military hospital, at Balashikha near Moscow, but were denied entry.

Russia launched a military operation in Syria in September 2015 which has turned the tide of the conflict in favor of Assad.

Russian officials deny they deploy private military contractors in Syria, saying Moscow’s only military presence is a campaign of air strikes, a naval base, military instructors training Syrian forces, and limited numbers of special forces troops.

But according to people familiar with the deployment, Russia is using large numbers of the contractors in Syria because that allows Moscow to put more boots on the ground without risking regular soldiers whose deaths have to be accounted for.

The contractors, mostly ex-military, carry out missions assigned to them by the Russian military, the people familiar with the deployment said. Most are Russian citizens, though some have Ukrainian and Serbian passports.

The United States and Russia, while backing opposite sides in the Syria conflict, have taken pains to make sure that their forces do not accidentally collide. But the presence of the Russian contractors adds an element of unpredictability.

PROBING MISSION

A U.S. official, speaking on condition of anonymity, said last week that a force aligned with Assad, backed with artillery, tanks, rockets and mortars, had on Feb. 7 attacked fighters with the U.S.-backed Syrian Democratic Forces near Deir al-Zor.

U.S. special forces were accompanying the SDF forces that came under attack, officials in Washington said.

The U.S.-led coalition in Syria retaliated, killing about 100 of the pro-Assad forces, according to the official.

Since the battle, associates of Russian military contractors have said Russians were part of the pro-Assad force involved in the battle, and among the casualties.

Shabayev, the Cossack leader, said casualties were so high because the force had no air cover, and because they were attacked not by poorly equipped rebels, their usual adversaries, but by a well-armed force that could launch air strikes.

“First of all the bombers attacked, and then they cleaned up using Apaches (U.S.-made attack helicopters),” Shabayev said, citing the wounded men he visited in hospital.

The source with ties to Wagner said they told him the force struck by the U.S.-led coalition was made up mainly of Russian contractors, with a few Syrians and Iranians in support roles.

He said that on Feb. 7 the force had advanced toward the settlement of Khusham, in Deir al-Zor province, into a zone designated as neutral under a deal between the Russian military and the U.S.-led coalition.

The aim was to test if the U.S.-led coalition would react. The force advanced to within less than 5 km (3 miles) of the SDF and American positions, he said.

He said that the U.S.-led forces, in line with procedure agreed with the Russians, warned Russian regular forces that they were preparing to strike. He does not know if the warning was passed on to the contractors.

“The warning was 20 minutes beforehand, in that time it was not feasible to turn the column around,” said the source.

He said once the strikes began, the contractors did not return fire because they believed that would provoke even more strikes from the U.S.-led coalition.

(Additional reporting by Anton Zverev in MOSCOW; Writing by Christian Lowe; Editing by Giles Elgood)

CIA contractors likely source of latest WikiLeaks release: U.S. officials

The lobby of the CIA Headquarters Building in Langley, Virginia, U.S. on August 14, 2008. REUTERS/Larry Downing/File Photo

By John Walcott and Mark Hosenball

WASHINGTON (Reuters) – Contractors likely breached security and handed over documents describing the Central Intelligence Agency’s use of hacking tools to anti-secrecy group WikiLeaks, U.S. intelligence and law enforcement officials told Reuters on Wednesday.

Two officials speaking on condition of anonymity said intelligence agencies have been aware since the end of last year of the breach, which led to WikiLeaks releasing thousands of pages of information on its website on Tuesday.

According to the documents, CIA hackers could get into Apple Inc <AAPL.O> iPhones, devices running Google’s Android software and other gadgets in order to capture text and voice messages before they were encrypted with sophisticated software.

The White House said on Wednesday that President Donald Trump was “extremely concerned” about the CIA security breach that led to the WikiLeaks release.

“Anybody who leaks classified information will be held to the highest degree of law,” spokesman Sean Spicer said.

The two officials told Reuters they believed the published documents about CIA hacking techniques used between 2013 and 2016 were authentic.

One of the officials with knowledge of the investigation said companies that are contractors for the CIA have been checking to see which of their employees had access to the material that WikiLeaks published, and then going over their computer logs, emails and other communications for any evidence of who might be responsible.

On Tuesday in a press release, WikiLeaks itself said the CIA had “lost control” of an archive of hacking methods and it appeared to have been circulated “among former U.S. government hackers and contractors in an unauthorized manner, one of whom has provided WikiLeaks with portions of the archive.”

The CIA, which is the United States’ civilian foreign intelligence service, declined to comment on the authenticity of purported intelligence documents.

The agency said in a statement that its mission was to collect foreign intelligence abroad “to protect America from terrorists, hostile nation states and other adversaries” and to be “innovative, cutting-edge, and the first line of defense in protecting this country from enemies abroad.”

The CIA is legally prohibited from surveillance inside the United States and “does not do so”, the statement added.

CONTRACTORS MUST BE ‘LOYAL TO AMERICA’

A U.S. government source familiar with the matter said it would be normal for the Federal Bureau of Investigation and the CIA both to open investigations into such leaks. U.S. officials previously have confirmed that prosecutors in Alexandria, Virginia for years have been conducting a federal grand jury investigation of WikiLeaks and its personnel.

A spokesman for the prosecutors declined to comment on the possibility of that probe being expanded. It is not clear if the investigation of the latest CIA leaks is part of the probe.

Contractors have been revealed as the source of sensitive government information leaks in recent years, most notably Edward Snowden and Harold Thomas Martin, both employed by consulting firm Booz Allen Hamilton <BAH.N> while working for the National Security Agency.

U.S. Senator Dianne Feinstein of California and a Democrat on the intelligence committee, said the government needed to stop the breaches.

“I think we really need to take a look at the contractor portion of the employee workforce, because you have to be loyal to America to work for an intelligence agency, otherwise don’t do it,” Feinstein said.

Both U.S. Senate and U.S. House of Representatives intelligence committees have either opened or are expected to open inquiries into the CIA breach, congressional officials said.

Some cyber security experts and technology companies have criticized the government for opting to exploit rather than disclose software vulnerabilities, though an interagency review process set up under former President Barack Obama was intended to err on the side of disclosure.

Those concerns would grow if U.S. authorities did not notify companies that CIA documents describing various hacking techniques had been compromised.

Apple, Alphabet Inc’s <GOOGL.O> Google, Cisco Systems Inc <CSCO.O> and Oracle Corp <ORCL.N> did not immediately respond when asked if they were notified of a CIA breach before WikiLeaks made its files public.

At Apple, none of the vulnerabilities described in the documents provoked a panic, though analysis was continuing, according to a person who spoke with engineers there.

Google’s director of information security and privacy, Heather Adkins, said in a statement: “As we’ve reviewed the documents, we’re confident that security updates and protections in both Chrome and Android (operating systems) already shield users from many of these alleged vulnerabilities. Our analysis is ongoing and we will implement any further necessary protections.”

LARGER NUMBER OF CONTRACTORS

One reason the investigation is focused on a potential leak by contractors rather than for example a hack by Russian intelligence, another official said, is that so far there is no evidence that Russian intelligence agencies tried to exploit any of the leaked material before it was published.

One European official, speaking on condition of anonymity, said the WikiLeaks material could in fact lead to closer cooperation between European intelligence agencies and U.S. counterparts, which share concerns about Russian intelligence operations.

U.S. intelligence agencies have accused Russia of seeking to tilt last year’s U.S. presidential election in Trump’s favor, including by hacking into Democratic Party emails. Moscow has denied the allegation.

One major security problem was that the number of contractors with access to information with the highest secrecy classification has “exploded” because of federal budget constraints, the first U.S. official said.

U.S. intelligence agencies have been unable to hire additional permanent staff needed to keep pace with technological advances such as the “internet of things” that connects cars, home security and heating systems and other devices to computer networks, or to pay salaries competitive with the private sector, the official said.

Reuters could not immediately verify the contents of the published documents.

A person familiar with WikiLeaks’ activities said the group has had the CIA hacking material for months, and that the release of the material was in the works “for a long time.”

In Germany on Wednesday, the chief federal prosecutor’s office said that it would review the WikiLeaks documents because some suggested that the CIA ran a hacking hub from the U.S. consulate in Frankfurt.

“We will initiate an investigation if we see evidence of concrete criminal acts or specific perpetrators,” a spokesman for the federal prosecutor’s office told Reuters.

Chancellor Angela Merkel is scheduled to visit Washington on March 14 for her first meeting with Trump, who has sharply criticized Berlin for everything from its trade policy to what he considers inadequate levels of military spending.

(Reporting by John Walcott, Mark Hosenball, Dustin Volz, Yara Bayoumy in Washington and Matthias Sobolewski and Andrea Shalal in Berlin; Additional reporting by Joseph Menn in San Francisco; Writing by Grant McCool; Editing by Peter Graff and Bill Rigby)